In this edition of CEO Angles, AAIS CEO Ed Kelly welcomes Guy Carpenter Chairman David Priebe and Reinsurance Association of America (RAA) President Frank Nutter for a discussion on the current state of the insurance and reinsurance markets in the wake of a tumultuous 2020. In a year that has seen many crises, from the COVID-19 pandemic to civil unrest …

David Sampson, president and CEO of the American Property Casualty Insurance Association (APCIA), discusses the current state of the “dysfunctional, hyper partisan” U.S. government, and that there is little on the horizon that suggests polarization will end any time soon. Still, Mr. Sampson points to several successes over the past year, including the reauthorization of TRIA (Terrorism Risk Insurance Act). …

Mica Cooper, CEO & President of Aisus/InsureCrypt opens up about so-called ‘disruption’ in the insurance industry. According to Mr. Cooper, we’re not seeing it… Mr. Cooper notes how much people are talking about innovation, disruption, evolution and revolution in the insurance industry. He sees innovation artificial intelligence (AI) and machine learning. He points out that some innovation is “not legal”, …

Insurance Information Institute (III) Chief Administrative Officer Laura Favinger shares her thoughts on major issues facing the U.S. insurance industry, including insurer and policyholder resilience, technology and cyber risk, the industry’s talent gap and global economic and political upheaval. For insurance customer, including homeowners and renters, Ms. Favinger addresses the need to ensure proper insurance coverage, “the right types, the …

National Association of Mutual Insurance Companies (NAMIC) President and CEO Chuck Chamness shared his thoughts on recent legislative successes and challenges during the recent NAMIC’s Annual Convention in National Harbor, MD. Mr. Chamness highlighted the Disaster Recovery and Reform Act (DRRA), signed into law in 2018, as a significant legislative success benefitting insurance companies and the members they serve. DRRA, …

Florida Insurance Commissioner David Altmaier discusses issues that are top-of-mind among regulators, including the amount of data in the public domain regarding consumers. While there are many positive uses of data, regulators are looking to make sure that insurance carriers are using it appropriately. Commissioner Altmaier, acknowledges the “good work” being done by companies like AAIS to educate consumers, regulators …

According to Re-Sure co-founder and CEO Gautham Pedditbhotla, consumers are looking for products that “suit their lifestyle”, such as usage-based insurance (UBI). He suggests consumers who do not own assets are not getting the coverage they need from traditional insurance products. Carriers are looking to offset losses in revenue due to the reduction in “asset ownership.” Opportunities are plentiful, depending …

Connecticut Insurance Commissioner Andrew Mais discusses the challenges and opportunities facing the insurance industry. While products like Long Term Care pose issues for the market, it is technology having the biggest impact on the industry.  He admits the “industry needs to change” fast enough to keep up. Both regulators and regulated need to adopt the new technologies available to benefits consumers …

According to Andrew Peet, Head of Operations at 360Globalnet, claims management and the insurance industry as a whole need to move with a “sense of urgency” to cut costs from the claims process while increasing satisfaction among policyholder and claimants.  The use of technology to create efficiency in the end-to-end claims process depends on the user’s ability to “think strategically” …

The property-casualty insurance industry gives about $1 billion each year to charitable causes. That according to a McKinsey Study conducted for the Insurance Industry Charitable Foundation (IICF). IICF CEO Bill Ross says the industry supports a variety of charities across the US, with a focus on education as well as health and human services. He says it important for companies …

The uptick in GDP has had a positive impact on the insurance industry, according to Laura Favinger, Chief Administrative Officer for the Insurance Information Institute (III). In the first half of 2018, insurance carriers nearly doubled their net income over the same period in 2017. The III sees exposures broadening a bit due to business development, consumer consumption and construction, …

Andrea Keenen, Senior Managing Director and Head of Industry Relations at A.M. Best Company, shares her thoughts on the “protection gap”, technology, and the impact of economic growth on insurance. The “protection gap” exists around the world, including the United States. Many people are simply not buying the insurance they need. She notes that governments around the work and the …

Craig Bedell, Global Insurance Industry Executive at IBM, sees many challenges facing the insurance industry, including the buying habits of personal lines or commercial lines customers. New data and technologies are mitigating, but sometimes increasing risks faced by consumers. Security and privacy surrounding risk information is also important for insurers. Even more basic, according to Mr. Bedell, is the changing …

Fragmentation is a major issue within the insurance industry today, according to Phil Reynolds, CEO & Co-Founder of BriteCore. Traditionally carriers sold products through agents, and were backed by reinsurers. Now, insurtechs are challenging traditional distribution and underwriting models, while reinsurers are going directly to the market through MGAs (Managing General Agents). There is a lot of flux. As a …

According to James Dodge, the “umbrella disruptors” to the insurance industry are the Internet of Things (IoT) along with the data it provides and the cyber risk that is inherent. Mr. Dodge is Practice Leader, Advanced Analytics & Data Solutions at Milliman. He sees profound changes in computing technologies and the “as a service cloud business model” mitigating the advantages …

According to The Institutes President & CEO Pete Miller, disruption in the insurance industry “is all about data” and related technologies. Insurance is the “original big data industry”, and Mr. Miller sees a confluence of new technologies coming that will enable better decision making around data. Mr. Miller sees adoption as a challenge to the insurance industry. Those that do …

Roger Morris, Chief Communications Officer with the National Insurance Crime Bureau (NICB), says technology has been a disruptor  when it comes to insurance fraud.  Anti-theft devices have helped deter crime and provide better analytics to detect fraud. The industry also has to contend with hackers trying to defeat the system. Mr. Morris points to electronic devices that can open and start …

NAMIC President & CEO Chuck Chamness comments on the major disruptors affecting the insurance industry, during the 2018 Joint Industry Forum.  While he notes technology is a considerable disruptor, he suggests public policy and the political environment within Washington and the State capitals may be the biggest factor affecting insurers.  He sees the populist movement creating difficulty for an industry …

AAIS President and CEO Ed Kelly discusses the major issues industry executives are concerned about heading into 2018, including technology, the new economy and buying behavior, as well as government regulation. While technology remains an enabler in the insurance industry, Mr. Kelly notes that the new uses of technology are the “disruptors.” “We’ve seen that with automation…the use if drones, …

As part of the Innovation Executive Video series, Willis Re’s Global CEO John Cavanagh talks about how brokers are reinventing their role and delivering value through innovation. Mr. Cavanagh says the insurance industry is going through significant change, and technology is driving much of that change. While insurance plays an important role in society, he believes the industry is “open for disruption” given …