Share on Facebook Share on Twitter Share on Google+ Share on Linkedin According to James Dodge, the “umbrella disruptors” to the insurance industry are the Internet of Things (IoT) along with the data it provides and the cyber risk that is inherent. Mr. Dodge is Practice Leader, Advanced Analytics & Data Solutions at Milliman. He sees profound changes in computing technologies and the “as a service cloud business model” mitigating the advantages of scale, allowing smaller companies to compete. Add the advent of “machine learning and Artificial Intelligence (AI), and that is what is driving disruption. The challenge for insurers is in taking new, nimble technologies and integrating it with legacy systems. It will require new processes. The opportunities come from “customer centricity.” Companies need to recognize how all the technological elements and process reengineering allow for better customer focus. Start there, and add all the other valuable services the industry has traditionally done well, “that’s the magic!” Milliman helps companies build out data science and AI capabilities. Over all, Mr. Dodge is optimistic because the changes enable such positive change.